Leverage Volunteers More Effectively


June 2019, the Volunteer Center of South Jersey was designated as a Service Enterprise Hub.  The initiative serves to strengthen the capacity of nonprofits to fundamentally leverage volunteers and their skills to address community needs.

SE Hub Seal


The Service Enterprise Initiative is a program that helps organizations better serve their missions through the power of volunteers. Organizations participate in a comprehensive assessment, training, coaching, and certification model. This initiative equips nonprofits to engage and manage volunteers more effectively to meet community needs. Research shows that nonprofits that operate as Service Enterprises can be as effective as their peers, but operate at almost half the median budget. Certified Service Enterprises are significantly more adaptable, sustainable and capable of going to scale.

Fostering a Culture of Volunteerism

The goal of the Service Enterprise Initiative is to strengthen the capacity of organizations to strategically and effectively engage volunteers to address community needs.

A Service Enterprise is an organization that doesn’t just engage volunteers, but operates with a culture of volunteerism that enables it to fundamentally leverage volunteers and their skills to achieve its social mission. These high-performing organizations have deeply integrated volunteers into their strategic plan and day-to-day operations, thereby allowing them to reduce costs and increase efficiency and effectiveness in providing services to fulfill their mission.

A Service Enterprise Hub leads cohort(s) of organizations through a prescribed training and coaching process to build their capacity to operate in this way.

Ultimately, becoming a Service Enterprise organization will give you the ability to look at internal staff capacity in a new way and leverage skilled volunteers to expand that capacity to achieve your mission. A nationally certified Service Enterprise organization typically benefits from:

  • Outperforming similar organizations on all measures of organizational capacity
  • Increased human resource capacity with limited additional expense
  • Significant increase in volunteer hours contributed annually
  • Retooled operations that intentionally use skilled volunteers
  • Community needs better addressed through organizational growth
  • Ability to take programs to scale
  • VCSJ and Service Enterprise Trainers help organizations realize these benefits through assessment, training, and coaching.